Author: Doug Paulley

Wheelchair user and residential care user, sometimes thorn in the side of authorities.

Rail Ombudsman Now Hopefully Offering Fairer Compensation for Assistance Failures

The Rail Ombudsman has significantly revised its approach to compensating disabled passengers who experience assistance failures on UK railways. Through a recent case and advocacy, compensation awards have increased from around £100 to a baseline of £1,200. This change better reflects the legal framework around disability discrimination. Background on Rail Assistance Complaints The Rail Ombudsman…

Read the full article

Bernina Express im Rollstuhl: Rhätische Bahn gibt dem Opfer die Schuld

Article in English Neulich gab es im Bernina Express keinen Rollstuhlplatz im Panoramawagen, obwohl ich den Rollstuhlplatz Monate im Voraus gebucht hatte. Die Rhätische Bahn, die den Service betreibt, hat mich nicht einmal vor meiner Ankunft gewarnt. tl;dw (Too Long, Didn’t Watch – zu lang, hab’s nicht angeschaut) – Da es eine Reise auf meiner…

Read the full article

Bernina Express in a Wheelchair: Rhaetian Railway blame the victim

Artikel auf Deutsch On the Bernina Express recently, there was no wheelchair space in the panoramic coach despite my booking the wheelchair space months in advance. Rhaetian Railway, which runs the service, didn’t even warn me before I arrived. tl;dw (Too Long, Didn’t Watch) – This caused me great distress, as it was a bucket-list…

Read the full article