Author: Doug Paulley

Wheelchair user and residential care user, sometimes thorn in the side of authorities.

Rail station accessibility data

The Rail Delivery Group‘s database “Knowledgebase” contains (among other things) all the station information used e.g. on the National Rail enquiries website, including all the station accessibility information. This data is available to everybody, but in a format only programmers can use. So with help, I’ve converted the station accessibility data (and some other key…

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Step free or not step free: what is the question?

National Rail Enquiries, run by Rail Delivery Group (the body formerly known as ATOC), co-ordinate information about the facilities at each of Britain’s 2,563 railway stations. They store such information in an antediluvian and unresponsive database, named “Knowledgebase“. They publish this information on their website. They also make it available to train operating companies (TOCs)…

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Northern’s assistance booking

Wheelchair users travelling by train are asked to book assistance for ramps etc. But disabled people frequently experience substantial difficulties when booking, caused by train operating companies’ failures in information and procedure.  This is a recurring problem across all train operating companies, but Carillion – the company Arriva Rail North subcontracts to make such bookings…

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