Category: Accessibility

Northern’s assistance booking

Wheelchair users travelling by train are asked to book assistance for ramps etc. But disabled people frequently experience substantial difficulties when booking, caused by train operating companies’ failures in information and procedure.  This is a recurring problem across all train operating companies, but Carillion – the company Arriva Rail North subcontracts to make such bookings…

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Cambridge council’s U-turn on taxi disability rights

Cambridge Council’s August taxi licensing newsletter (pdf) has this correction. In the March 2017 edition of the Taxi newsletter we published an article entitled ’Important Changes to Equality Law’. The article concerned the recent changes to equality law and the duties imposed on drivers of wheelchair accessible vehicles. Following publication of the newsletter it came…

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Scotrail’s 1st Class “wheelchair spaces” & attack on me

I’m going on a trip up the Far North line to Orkney. As this is somewhat of a special trip, I decided to go First Class where possible (I booked 3 months in advance with split ticketing to make it affordable.) As ever with the rail industry, my need for wheelchair access meant booking was…

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